– Is my shipment of wood and/or furniture fully insured?
Yes, I don’t ship anything uninsured, and everything that leaves my shop for shipping has a tracking number. The tracking number is emailed to you, the website where it can be tracked is emailed to you too.
–I tried to track my shipment, but am having difficulties, where is it?
You started the tracking too soon is the most likely answer. You should allow at least 2 business days before entering in your tracking number at the website provided. However, it’s ok to call or email me at any time and I will find your shipment for you. I have never had a shipment lost, but sometimes it takes longer than normal, usually due to weather conditions.
– What is your guarantee/warranty on finished furniture?
At least one year. All shipping costs under this guarantee/warranty are paid by the purchaser.
– What is your guarantee on unfinished wood?
I guarantee that the wood I ship to you are the same exact pieces that I emailed photos to you of. And, I guarantee the pieces are the sizes I stated they are in our communications. If you still are not happy with the wood then you can ship the wood back to me at your expense and I will refund you the amount you paid for it.
– My shipment of unfinished wood/ furniture arrived damaged, can you help me?
Yes, I can help you if you inspect and discover the damage before the delivering driver leaves. So, make sure you inspect your item/s right after it arrives. If you see damage, tell the driver and get a written report of it, and do not accept the shipment. After that, contact me. After the shipment is returned to my shop, I will send you a full refund and then I will collect damages from the shipping company.
– Do you require a deposit before beginning work?
Not for unfinished wood. For furniture I require one third down and the balance prior to shipping. Also, there are no refunds on custom work. You will lose your deposit if you change your mind about purchasing. A deposit is a commitment to buy.
– My furniture/wood has cracks in it, what should I do?
Many pieces are constructed using real logs and solid slabs of wood and I actually seek out wood with cracks, twisting and color. This is the inherent character of the wood and is not considered a defect. Wood adjusts different times of the year to the moisture content of the air. In a sense the wood breathes. Wood will also adjust to the moisture content of your home. You may notice a slab move ever so slightly or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Be sure your home has proper humidity levels.
Small cracks can be easily fixed by placing wood putty in with a plastic putty knife. With proper care this furniture will last for several generations!